Terms and Conditions

1. Acceptance of Terms

By accessing or using Dataghost's services ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, you may not access or use our Services. These Terms apply to all users, including visitors, customers, and others who access or use the Services.

2. Description of Services

Dataghost provides AI visibility monitoring and analytics services that help businesses track their brand presence across AI platforms. Our Services include:

• Automated monitoring of brand mentions across ChatGPT, Claude, Gemini, and Perplexity
• Competitor visibility tracking and comparison analytics
• Citation rate analysis and trend reporting
• Dashboards, reports, and email alerts
• API access for programmatic data retrieval
• Historical data storage and analysis

3. Account Registration

To use our Services, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your account credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. Subscription Plans and Billing

Our Services are provided on a subscription basis. By subscribing, you agree to:

• Pay all fees associated with your chosen subscription plan
• Provide valid payment information and authorize recurring charges
• Accept that subscription fees are non-refundable except as required by law
• Acknowledge that we may change pricing with 30 days' notice
• Understand that failure to pay may result in service suspension or termination

5. Acceptable Use Policy

You agree not to use our Services to:

• Violate any applicable laws, regulations, or third-party rights
• Monitor brands or competitors without proper authorization
• Transmit malware, viruses, or any harmful code
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the Services or AI platforms we monitor
• Use the Services for any illegal or fraudulent purposes
• Violate the terms of service of AI platforms (ChatGPT, Claude, Gemini, Perplexity)
• Resell or redistribute our monitoring data without authorization
• Abuse rate limits or attempt to overload our monitoring infrastructure

6. Data Ownership and Usage

Your Monitoring Data: You retain all rights to your brand name, monitoring queries, and configurations. By using our Services, you grant us a license to query AI platforms on your behalf and store the results solely to provide and improve our Services.

AI Response Data: The responses we collect from AI platforms are provided to you for monitoring purposes. You may not redistribute or resell this data without authorization.

Our Platform: Dataghost retains all rights to our platform, software, algorithms, and technology. You may not copy, modify, distribute, or reverse engineer any part of our Services.

7. Third-Party AI Platforms

Our Services query third-party AI platforms (ChatGPT, Claude, Gemini, Perplexity) to provide monitoring data. We are not responsible for the accuracy, availability, or policies of these platforms. You acknowledge that AI responses may vary and are not under our control. We make no guarantees about the consistency or accuracy of AI platform responses.

8. Service Level and Availability

While we strive to provide reliable Services, we do not guarantee:

• Uninterrupted or error-free operation of the Services
• That the Services will meet your specific requirements
• That data will be completely accurate or without errors
• Specific uptime guarantees (except for Enterprise plans with SLAs)

9. Intellectual Property Rights

All intellectual property rights in the Services, including software, designs, trademarks, and content, belong to Dataghost or our licensors. You may not use our intellectual property without our prior written consent. The Dataghost name and logo are trademarks of Dataghost and may not be used without permission.

10. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the use of our Services. This obligation continues even after termination of the Services.

11. Limitation of Liability

To the maximum extent permitted by law, Dataghost shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Damages exceeding the amount paid by you in the 12 months preceding the claim
• Issues arising from third-party services or data sources

12. Indemnification

You agree to indemnify and hold harmless Dataghost, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

13. Termination

Either party may terminate these Terms:

• By providing 30 days' written notice
• Immediately if the other party breaches these Terms
• Immediately for violation of the Acceptable Use Policy

Upon termination, you must cease using the Services, and we may delete your data according to our retention policies.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by email or through the Services. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

15. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction where Dataghost is registered, without regard to conflict of law provisions. Any disputes shall be resolved through binding arbitration, except where prohibited by law.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and Dataghost regarding the use of our Services and supersede all prior agreements and understandings.

18. Contact Information

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]