Privacy Policy

Introduction

Dataghost ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility monitoring and analytics services.

Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, company name, and billing information
• Usage Data: Information about how you use our services, including API calls, monitoring queries, and feature usage
• Brand Monitoring Data: Your brand name, competitor names, and monitoring queries you configure
• AI Query Results: Responses from AI platforms (ChatGPT, Claude, Gemini, Perplexity) related to your monitoring
• Communication Data: Messages, feedback, and support requests you send to us

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and send related information
• Send technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our services
• Detect, prevent, and address technical issues and security threats

Data Processing and Storage

Dataghost processes monitoring data on behalf of our customers. We:

• Query AI platforms with your configured monitoring queries
• Store AI response data in secure, encrypted cloud infrastructure
• Implement industry-standard security measures to protect your data
• Do not sell, rent, or share your brand monitoring data with third parties
• Do not share your monitoring queries or results with competitors
• Retain historical data according to your subscription plan

Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection and security practices

Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access and obtain a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Data portability rights
• Withdraw consent where processing is based on consent

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

Third-Party Services

We may use third-party service providers to help us operate our business and deliver services. These providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]